Xmas Delivery dates:
Cut off for next day delivery before Xmas is 20th Dec before 12 noon.
Cut off for standard delivery via Royal Mail 13th Dec before 12 noon.
Free Standard Shipping on orders over £20
Standard 3-7 business days £3.00
(Delivered Monday-Friday, Signed For Royal Mail)
Next-Day 1-2 business days £6.00
(Delivered Monday-Friday, DPD)
What is the shipping method, processing time & rate for a typical order?
- Orders placed before 12:00PM BST Monday – Friday will begin processing the same day.
- Orders received after 12:00PM BST will be processed the next business day.
- Orders placed on weekends or UK Bank Holidays will be processed the next business day.
- The timeframe for the shipment will begin when the carrier picks up your order for delivery.
Track your parcel (link)
Delivery information can be viewed through the courier service.
Do you deliver to Northern Ireland, The Channel Islands, Outer Hebrides, The Isles of Scilly, The Isle of Man and Internationally?
We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service and costs. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Outer Hebrides, Isles of Scilly and the Isle of Man. We do not ship internationally.
We will send a shipment confirmation email once we have finished processing your order. If you place an order after the cut-off time, you may experience a delay between the shipping confirmation e-mail and the actual shipment of your order. Our shipping carriers do not pick up packages from our facilities on weekends or postal holidays.
What happens if an item is out of stock?
On the rare occasion, an item is currently out of stock, we will cancel the item and remove it from your order. You will receive an email notifying you the order has changed.
I haven't received my order, my order is missing items, or my shipment is late?
Please contact our customer services team on: 01782 952 050 or email: firstname.lastname@example.org with your name and order number and a customer care representative will be happy to assist with your query.