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We fully stand behind the manufacturing of our beauty tools and guarantee their performance. We offer free sharpening and repair services on Tweezerman tweezers, scissors, and nippers for as long as the implement can be sharpened with no handling charges or processing fees. The only charge to the customer is the delivery cost to the Tweezerman Sharpening Centre in New York for any sharpening or repairs. Our Ultra Precision series as well as any tools with our metallic finishes cannot be sharpened due to the unique coating on these tools.
In the case of a manufacturing defect, Tweezerman will review each case and repair and/or replace at the brand’s discretion:
- Lash curlers and lash tools, including the eye lash comb: up to 1 year from date of purchase
- Tweezers, scissors, nippers: up to 2 years from date of purchase
- Mirrors, skincare tools, manicure and pedicure tools, nose hair trimmer, shave brush, combs: up to 1 year from date of purchase
- We will not replace nail files, nail brushes, disposable razors, cosmetic sharpeners, cases, covers, accessory bags, tool packaging or previously replaced items.
The Tweezerman guarantee does not apply to products that have been misused or modified, products from brands other than Tweezerman, products that have been repaired by anyone other than the Tweezerman Service Center, or products purchased from an unauthorized seller. Tweezerman reserves the right to reject replacement, sharpening or repair requests if it determines, in its sole discretion, that an implement is counterfeit, or in cases of fraud or abuse of the policy.
Thanks, Tweezerman UK.